AI Support Agent
Lucia
Customer questions, 24/7, in your voice.
“Coeliac guest asking about cross-contamination at 10pm? I answer from your allergen matrix, flag anything uncertain to you, and never guess.”
- Allergen questions are answered only from your own written allergen matrix. Lucia never guesses, and anything you have not explicitly marked safe comes straight to you.
Lucia
support agent
On your phone
What Lucia puts in your Telegram.
“Coeliac guest asking about cross-contamination at 10pm? I answer from your allergen matrix, flag anything uncertain to you, and never guess.”
A recreation of the Telegram threads these agents send. The restaurant and the guests shown are examples, not customers.
What Lucia does for you
- Live chat on your website
- Allergen questions answered from your written allergen matrix, with anything uncertain passed to you
- Gift card and voucher enquiries
- Complaints triage with priority alerts
- Answers in your kitchen's actual voice and detail
- Knows what's 86'd in real-time (from Remy)
- Escalates only when she genuinely can't resolve it
Allergen answers are generated only from the allergen matrix your kitchen has confirmed. Any dish without a confirmed value triggers a handoff to a human, and every allergen answer ends by asking the guest to confirm with the team when they arrive. You remain responsible for the accuracy of the information your restaurant provides.
Lucia is currently coming q4. Join the waitlist and we will tell you the moment Lucia is ready for your restaurant.
Works with
What Lucia plugs into.
UK systems, named honestly. Anything marked coming is not connected yet - we will not pretend otherwise.
Messaging
Bash and Lucia answer the messages that arrive out of hours.
- Instagram DMscoming
- Facebook Messengercoming
- Website chatcoming
That is the whole list
Everything else
Every system we work with, and exactly where each one stands.
See the full list →
Pricing
Starting at £99/month.
Flat monthly price per restaurant. No usage fees. Every restaurant is different. Tell us what you need and we will put together the right setup and price for you.
Founding restaurants: first month free, and your rate locked for 12 months. Cancel anytime. Fair-use limits apply - see what is included.