AI Support Agent
Lucia
Customer questions, 24/7, in your voice.
“Coeliac guest asking about cross-contamination at 10pm? I answer from your allergen matrix, flag anything uncertain to you, and never guess.”
- Allergen questions are answered only from your own written allergen matrix. Lucia never guesses, and anything you have not explicitly marked safe comes straight to you.
Lucia
support agent
On your phone
What Lucia puts in your Telegram.
“Coeliac guest asking about cross-contamination at 10pm? I answer from your allergen matrix, flag anything uncertain to you, and never guess.”
A recreation of the Telegram threads these agents send. The restaurant and the guests shown are examples, not customers.
What Lucia does for you
- Live chat on your website
- Allergen questions answered from your written allergen matrix, with anything uncertain passed to you
- Gift card and voucher enquiries
- Complaints triage with priority alerts
- Answers in your kitchen's actual voice and detail
- Knows what's 86'd in real-time (from Remy)
- Escalates only when she genuinely can't resolve it
Allergen answers are generated only from the allergen matrix your kitchen has confirmed. Any dish without a confirmed value triggers a handoff to a human, and every allergen answer ends by asking the guest to confirm with the team when they arrive. You remain responsible for the accuracy of the information your restaurant provides.
Lucia is currently coming q4. Join the waitlist and we will tell you the moment Lucia is ready for your restaurant.
How Lucia works, from launch to 18 months
What Lucia does today, and what is honestly still on the roadmap - never the other way round.
Launch
- Live chat on your website
- Allergen and dietary questions answered from your confirmed allergen matrix
- Gift card and voucher enquiries
- Complaint triage with priority alerts
6 months after launch
- Voice support joining Hugo for phone enquiries
- Booking change and cancel handling (talks to Bash)
- Post-meal follow-up SMS catching issues before reviews go public
- Pre-meal request handling - highchairs, birthday cakes, accessibility
- Refund and comp authority within your set thresholds
12-18 months
- Multi-language support for Mandarin, Spanish, French, Italian
- Loyalty member account self-service
- Concierge-style memory of regulars and their preferences
- Detailed accessibility guidance for guests
Works with
What Lucia plugs into.
UK systems, named honestly. Anything marked coming is not connected yet - we will not pretend otherwise.
Messaging
Bash and Lucia answer the messages that arrive out of hours.
- Instagram DMscoming
- Facebook Messengercoming
- Website chatcoming
That is the whole list
Everything else
Every system we work with, and exactly where each one stands.
See the full list →
Lucia, straight answers.
Is Lucia live yet?
Not yet - Lucia is currently coming Q4. Join the waitlist and we will tell you the moment she is ready for your restaurant.
How does Lucia answer allergen questions?
Only from the allergen matrix your kitchen has confirmed - she never guesses. Any dish without a confirmed value triggers a handoff to a human, and every allergen answer ends by asking the guest to confirm with the team when they arrive. You remain responsible for the accuracy of the information your restaurant provides.
What else does Lucia handle on live chat?
Gift card and voucher enquiries, and complaint triage with priority alerts, alongside general questions in your kitchen's actual voice and detail.
Does Lucia know what's out of stock?
Yes - she knows what's 86'd in real time, fed by Remy, and escalates to you only when she genuinely cannot resolve something herself.
What is Lucia adding next?
Voice support, joining Hugo for phone enquiries, and booking change or cancellation handling in coordination with Bash, are planned for the six months after launch - not live yet.
What does it cost?
From £99/month, flat per restaurant. Every restaurant is different. Tell us what you need and we will put together the right setup and price for you.
Still wondering something? Ask us directly.
Pricing
Starting at £99/month.
Flat monthly price per restaurant. No usage fees. Every restaurant is different. Tell us what you need and we will put together the right setup and price for you.
Founding restaurants: first month free, and your rate locked for 12 months. Cancel anytime. Fair-use limits apply - see what is included.