AI Reviews Agent
Nia
Reads every review.
“Bad review hits at 9pm? I've drafted the reply before you've put down the last plate. Good ones, I turn into posts. Angry ones, I flag before they go viral.”
- Nia drafts. You approve. Replies only publish once you have said yes, and you can switch on auto-approve yourself if you want to.
Nia
reviews agent
On your phone
What Nia puts in your Telegram.
“Bad review hits at 9pm? I've drafted the reply before you've put down the last plate. Good ones, I turn into posts. Angry ones, I flag before they go viral.”
A recreation of the Telegram threads these agents send. The restaurant and the guests shown are examples, not customers.
What Nia does for you
- Auto-drafts replies to Google, TripAdvisor, Uber Eats, Deliveroo
- Replies in YOUR voice - learned from your brand
- Flags angry reviews before they escalate
- Turns 5-star reviews into shareable Instagram posts
- Weekly review-sentiment summary so you know the truth
- Catches review patterns before they become trends
- Crisis playbook for 1-star reviews
- Templates trained from your best past replies
Review replies are drafted for your approval, in line with Google Business Profile's policy on automated responses. Anything Nia reads as a serious complaint is escalated to you before a word is published.
How Nia works, from launch to 18 months
What Nia does today, and what is honestly still on the roadmap - never the other way round.
Launch
- Google + TripAdvisor + Uber Eats + Deliveroo review auto-pull
- AI-drafted replies in your voice - you approve in Telegram
- Screenshot fallback for non-API platforms
- Weekly sentiment summary so you know the truth
6 months after launch
- Social mention monitoring - Twitter, Instagram, Facebook, untagged photos
- Reddit + local forum monitoring for restaurant mentions
- Post-meal SMS to catch unhappy diners BEFORE the bad review
- UGC requests automated - find customer photos, ask permission to repost
12-18 months
- Local press and blog mention tracking
- Crisis response playbooks for viral situations
- Competitor sentiment benchmarking
- Press release reaction drafting when something hits
Works with
What Nia plugs into.
UK systems, named honestly. Anything marked coming is not connected yet - we will not pretend otherwise.
Reviews
Nia drafts a reply everywhere your guests leave one.
- Google Business Profilelive
- Deliveroolive
- Uber Eatslive
+3 more in this category
Everything else
Every system we work with, and exactly where each one stands.
See the full list →
Nia, straight answers.
Is Nia live today?
Yes. Nia is live now - a restaurant can start using her with nothing missing.
Does Nia publish replies without me seeing them first?
No. Review replies are drafted for your approval, in line with Google Business Profile's policy on automated responses. Anything Nia reads as a serious complaint is escalated to you before a word is published, and you can switch on auto-approve yourself if you would rather.
Which reviews does Nia actually reply to?
Google and TripAdvisor reviews, plus reviews left on Deliveroo, Uber Eats and Just Eat - all in your voice, learned from your brand and your best past replies. The current live status of each platform is on the Works with page.
What happens to a good review?
Nia turns 5-star reviews into shareable Instagram posts, and hands the raw sentiment data to Bruno so a pattern - not just a single review - gets noticed.
What is Nia adding next?
Social mention monitoring across Twitter, Instagram and Facebook, plus Reddit and local forum monitoring, is planned for the six months after launch - not live yet. A post-meal SMS designed to catch an unhappy diner before the bad review lands is on the same horizon.
What does it cost?
From £99/month, flat per restaurant. Every restaurant is different. Tell us what you need and we will put together the right setup and price for you.
Still wondering something? Ask us directly.
Pricing
Starting at £99/month.
Flat monthly price per restaurant. No usage fees. Every restaurant is different. Tell us what you need and we will put together the right setup and price for you.
Founding restaurants: first month free, and your rate locked for 12 months. Cancel anytime. Fair-use limits apply - see what is included.